{"id":7145,"date":"2026-07-16T05:04:40","date_gmt":"2026-07-16T05:04:40","guid":{"rendered":"https:\/\/www.croatiarentalcars.com\/croatiarentalcars-new\/?post_type=faq&p=7145"},"modified":"2026-07-16T05:05:19","modified_gmt":"2026-07-16T05:05:19","slug":"vehicle-collection-rental-policies","status":"publish","type":"faq","link":"https:\/\/www.croatiarentalcars.com\/croatiarentalcars-new\/faq\/vehicle-collection-rental-policies\/","title":{"rendered":"Vehicle Collection & Rental Policies"},"content":{"rendered":"\n
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\u21a9\ufe0f<\/p>\n\n\n\n

Can I return my Europcar rental car outside normal business hours?<\/h3>\n<\/div>\n\n\n\n
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Yes, many Europcar locations in Croatia offer after hour vehicle return service using a secure key drop box. Simply park the vehicle in the designated return area and deposit the keys in the secure key return box, where available.<\/p>\n\n\n\n

Good to know:<\/em><\/strong> An out of hours return fee per rental applies when using the key return box. Also, the renter remains responsible for the vehicle until our staff can check it during station opening hours on the following day.<\/em><\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n

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\u2728<\/p>\n\n\n\n

What’s included in Europcar’s standard rental insurance in Croatia?<\/h3>\n<\/div>\n\n\n\n
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All Europcar rentals in Croatia include the basic Protection package, which provides Collision Damage Waiver (CDW) and Theft Protection (TP). The supplier also offers optional protection packages that reduce your financial liability and can add cover for items such as the windscreen, tyres and wheel rims.<\/p>\n\n\n\n

Protection Package<\/strong><\/td>Included?<\/strong><\/td>Maximum Excess<\/strong><\/td>Additional Cost<\/strong><\/td><\/tr>
Basic Protection (CDW & Theft Protection)<\/strong><\/td>\u2705 Included with every rental<\/td>Up to \u20ac2,375<\/strong><\/td>Included<\/td><\/tr>
Medium Protection<\/strong><\/td>Optional<\/td>Reduced to \u20ac713<\/strong><\/td>Up to \u20ac51\/day<\/strong><\/td><\/tr>
Premium Protection<\/strong><\/td>Optional<\/td>Lower excess than Basic (package upgrade)<\/td>Up to \u20ac58\/day<\/strong><\/td><\/tr>
Windscreen, Tyres & Wheel Rims Cover<\/strong><\/td>Optional<\/td>Covers selected glass and wheel damage<\/td>Up to \u20ac25\/day<\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Important:<\/em><\/strong> Figures shown are maximum amounts per Europcar’s official terms and may vary by vehicle category, duration, and location. Confirm exact rates at checkout or on Europcar’s official Croatia site before booking.<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n

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\u26fd<\/p>\n\n\n\n

What fuel policy does Europcar use in Croatia?<\/h3>\n<\/div>\n\n\n\n
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Europcar Croatia uses the same level fuel policy (return same as pick up). Return the vehicle with a full tank of fuel or the determined level of fuel mentioned in the Rental Agreement.<\/p>\n\n\n\n

Know in advance: <\/em><\/strong>If you have not returned the vehicle with the same level of fuel indicated in the Rental Document, you will be charged a refuelling + fee for missing fuel, which is usually EUR 50,- incl. VAT plus fuel price.\u00a0<\/em><\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n

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\ud83d\udcc4<\/p>\n\n\n\n

What documents do I need when collecting my Europcar rental car?<\/h3>\n<\/div>\n\n\n\n
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To collect your Europcar rental car in Croatia, you must present the below-mentioned documents:<\/p>\n\n\n\n

Document<\/strong><\/td>Required?<\/strong><\/td>Notes<\/strong><\/td><\/tr>
\ud83d\ude97 Valid driving licence<\/strong><\/td>\u2705 Yes<\/td>Original physical licence required. IDP may be needed for some non-EU licences.<\/td><\/tr>
\ud83d\udec2 Passport or national ID<\/strong><\/td>\u2705 Yes<\/td>Required for identity verification.<\/td><\/tr>
\ud83d\udcb3 Credit card<\/strong><\/td>\u2705 Yes<\/td>Must be in the main driver’s name and valid beyond the return date.<\/td><\/tr>
\ud83c\udfe0 Proof of address<\/strong><\/td>\u26a0\ufe0f Sometimes<\/td>May be requested at selected locations.<\/td><\/tr>
\ud83d\udc65 Additional drivers<\/strong><\/td>\u2705 Yes<\/td>Must provide the same documents as the main driver.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Important: <\/em><\/strong>Requirements may vary slightly based on your pick up location. Confirm specific document needs for your Croatia pickup point by checking the instructions provided in your confirmation email or reviewing Europcar specific terms and conditions on our website.<\/em><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

\u21a9\ufe0f Can I return my Europcar rental car outside normal business hours? Yes, many Europcar locations in Croatia offer after hour vehicle return service using a secure key drop box. Simply park the vehicle in the designated return area and deposit the keys in the secure key return box, where available. Good to know: An […]<\/p>\n","protected":false},"featured_media":0,"template":"","class_list":["post-7145","faq","type-faq","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.croatiarentalcars.com\/croatiarentalcars-new\/wp-json\/wp\/v2\/faq\/7145","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.croatiarentalcars.com\/croatiarentalcars-new\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/www.croatiarentalcars.com\/croatiarentalcars-new\/wp-json\/wp\/v2\/types\/faq"}],"wp:attachment":[{"href":"https:\/\/www.croatiarentalcars.com\/croatiarentalcars-new\/wp-json\/wp\/v2\/media?parent=7145"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}